Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 3:00PM
    Sat Closed
  • Sun Closed
settings

816-833-1348 | 220 W 23rd St Independence, MO 64055

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

reviewicon

I find a good mechanic and they know they will work on my car every time it breaks. My previous mechanic had to retire to get rid of me. I really like this place. They have been in business for many years which means people come back, which means they are satisfied. He replaced an alternator for me, for a little less than what he originally quoted. It is warrantied for parts and labor. I picked the kind of alternator that I wanted, he kept me posted along the way. They also did it pretty quickly.

reviewicon

We have been going to Barrs over a year now and our family has been going there for a few years as well. They are always fair and explain things that need to be done to your car. I feel like we can really trust them and they are always friendly and they actually call you back!

reviewicon

We have gone to Barr's Auto Repair for over 20 years for service for our vehicles. We have never had any problems with our service. There has never been any work on our cars that wasn't needed done. We have always been told the truth as to what repairs were needed and then done on time.

  • ASE (Automotive Service Excellence)
  • CARQUEST
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • TECH-NET
  • World Pac
  • Car Care Aware
  • Call Us For Service: 816-833-1348